Pick and Pack Fulfilment Service
Our Pick & Pack fulfilment service is flexible, fair and fast! No minimum sales volumes, no set up fees, rolling contracts, transparent pricing & same-day dispatch
Grow your online business with us. Get A Quote.
Grow your online business with us. Get A Quote.
Our Pick & Pack fulfilment service is flexible, fair and fast! No minimum sales volumes, no set up fees, rolling contracts, transparent pricing & same-day dispatch
Our pick and pack process has been carefully honed and optimised over our 8 years of business. Our bread and butter are fast-moving consumer goods (FMCG), including food, beverages, beauty products, pet accessories, toys & games. However, we can fulfil a wide range of products and are always happy to see how we can accommodate you. Over time we have expanded into trade/B2B order fulfilment, delivering large-scale orders to retailers such as John Lewis, Superdrug and Lakeland.
We’ve ensured our processes reduce the chance of mistakes happening by introducing technology such as handheld scanners, barcoded products and weighing stations.
This allows us to be confident in our picking accuracy policy, which means that we are committed to ensuring all orders are correctly picked, packed and fulfilled, a 100% accuracy policy. Furthermore, if things do go wrong, we take full responsibility and cover the cost of returning the item and replacement shipping.
Our multiple warehouses across Essex allow us to make efficient use of all of our space and allow us to allocate products to specific warehouses based on the capacity of both the warehouse and the pick-and-pack teams. This ensures that all the businesses we support with pick and pack fulfilment can expect the same level of service and dispatch speed.
Another benefit is that our warehouses are close to major transport hubs such as the A14, A12, the Port of Felixstowe, and London Stansted Airport, which makes getting your goods to our pick-and-pack teams, as well as your customers, quick and easy. We also offer shipping container collection from various ports across the East of England through a strong partnership with our container haulage partner, helping to manage your supply chain.
We provide a range of basic, high-quality packing products, including boxes, padded envelopes, bubble wrap and more. Sustainability and reducing our environmental impact are two things we’re passionate about; our basic packaging products contain recycled materials.
You can also provide us with your own customised, branded packaging, which we can use when packing your orders.
Once your product has been picked and packed, it’s ready to be shipped. The order management system captures this information when the order is placed, and our pick and pack team will then print and apply the label. We offer a range of shipping options from super speedy next-day delivery to cheaper economy services. We’ll agree on a cut-off point for same-day dispatch on orders according to products, order volumes and couriers used. Any orders we receive before this point are guaranteed to be dispatched on the same day.
Get a quote for pick and pack order fulfilment. Simply fill out the form and one of our friendly office team will be in touch via email with your quote.
The order management system is the magic behind our pick and pack fulfilment service. This system sends us new orders and returns from your eCommerce platform, and in turn, the system updates your platform with postage tracking codes, your stock levels in our warehouse and the current costs accrued; all materials, courier service costs and picking fees are broken down in the overview section.
The management system integrates with a wide range of platforms, including Amazon, eBay, Shopify, WooCommerce, Magento and more.
Returns are a part of life as an eCommerce business, because of this we’ve ensured that our return process is as polished as our dispatch process. When a customer initiates a return through your eCommerce platform, an update is sent to our pick and pack teams, and we await the returned item. Once the item arrives, it will be inspected and processed in accordance with your instructions, which can be customised for each return. Find out more about our highly customisable returns process.
We offer a range of value-added extras which can be bolted onto our pick-and-pack fulfilment service. Every order we dispatch contains a packing slip, which we can fully customise with your logo, address, return details, and anything else you would like the customer to know. We’ll even tailor the slips, and promotional messages, according to the marketplaces you sell in.
Our full range of value-added extras includes:
Long contracts with lock-in periods don’t benefit anyone.
At Whitehouse, we work on a rolling contract basis with no minimum order volumes, no set-up fees and our services are pay-as-you-go, so if you’re unsure whether outsourced order fulfilment is for you, now is the time to find out. You can take a look at our blog post exploring the topic of outsourcing order fulfilment further.
Once you’ve chosen Whitehouse Solutions as your fulfilment provider, you can start to send your goods to one of our warehouses. Your account manager will be in touch to tell you exactly where to ship your items and what to expect.
Once your products arrive at our warehouse, we will barcode and scan each product as it enters the warehouse. Your products will now be ready to ship when orders come in.
As an order comes in, a pick and pack team member will find your products in our warehouse, scan them out and pack them. Once the items are packed, the final package is weighed, and a shipping label is applied. It’s then placed in the appropriate cage, ready to be collected by the delivery provider.
Get a quote for pick and pack order fulfilment. Simply fill out the form and one of our friendly office team will be in touch via email with your quote.
TRX is a trailblazer in the realm of fitness and wellness. At the heart of TRX’s ethos is the pioneering concept of suspension training systems — an innovative approach to fitness that harnesses your body weight to create a versatile, full-body workout.
TRX came to Whitehouse Solutions in 2023 after a company restructuring in the USA. As a result of uncontrollable factors such as Brexit and globalisation of the product, the company needed optimization via a UK-based fulfilment provider. Seeking improved service levels and better fulfilment cost ratios, they turned to an optimised 3PL that hopefully would meet their KPIs. After a year, the gamble seems to have paid off.
If anyone is looking to partner with Whitehouse I would say it’s value for money, the service is second to none. We set KPIs for them and they’re consistently being met. They also automatically run reports for us and give us feedback. Overall they’re very good at managing relationships with their clients.
Louise Garth – Operations & Admin Manager – UK & EMEA
Pick and pack order fulfilment is used interchangeably with order fulfilment. Our warehouse team will pick the items your customer has ordered, package them together and send them out.
We have many years of experience dealing with seasonal businesses. From garden furniture businesses that have their busy periods over the summer to the surge of orders on Black Friday and the Christmas period, we can handle your pick and pack fulfilment requirements.
Yes, we offer a full-service fulfilment service which means that we pick, pack and send your orders out for you and if there is a customer return we can receive it back into our warehouse. For more information take a look at our returns management service.
Yes, we have an integration from your Amazon shop directly to our order management system so we can easily process your Amazon orders without any manual input. Depending on your seller performance you can also offer Prime shipping.
Unfortunately, we are not currently a licenced premises, so cannot handle or distribute alcoholic products.
Yes, there is a section dedicated to this within the portal as we understand that sometimes it’s easier to manage a complicated order on a customer’s behalf.
You can cancel your order free of charge up until the order is picked, ready for packing. After the order has been picked (and packed) you can still cancel the order however you will be charged the picking fee.
This can be customised within the order management system. If you allow customers to backorder products when they’re not in stock then we will dispatch them on a first-come, first-served basis as your products arrive at our warehouse. You can also set the system up to split orders so that the products that are already in stock can be dispatched, with the out of stock items being dispatched as soon as they’re restocked.
Contact us today and one of our expert team will be on hand to answer your queries.
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