Pick, Pack, Despatch 

You’ll stay in contact with our warehouse pick and pack team using the OMS. Every order we despatch contains a packing slip, which we can fully customise with brand logo, address, return details, and anything else you would like the customer to know. Our in-house team can create these, or we can use an existing packing slip. We’ll even tailor the slips, and promotional messages, according to the marketplaces you sell in.

Flexible, Fair and Fast

Our flexible policy means that pick and pack orders can be cancelled right up until the point of despatch, free of charge until picking. After this, a small fee will be charged. Cancellation can be actioned using the OMS, which will stop the item being released from our fulfilment warehouses. We can also support trade sales, and will charge for each ‘case’ rather than the individual items– substantially reducing your costs. 

We implement a Picking accuracy policy at Whitehouse, which means that we are committed to ensuring all orders are correctly picked, packed and fulfilled, a 100% pick accuracy policy. Furthermore, when things do go wrong, we take full responsibility and cover the cost of return, and replacement shipping. 

There’s no minimum sales volumes in our pick and pack warehouses, as we keep transparency with our clients and costs. All charges and costs are listed on the OMS, easily viewed via the dashboard’s accounting tab. All materials, the courier service, costs and picking fees are broken down in the overview section. 

We’ll agree a cut-off point for same day despatch on orders, according to products, volumes available and couriers used. Any orders we receive before this point are guaranteed to be despatched on the same day. 

Get in touch

Contact us today and one of our expert team will be on hand to answer your queries.

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