Customer Account Administrator

Hours of Work: 08:30 – 17:30 Monday to Friday, Full-time, 40 hours a week, office based with hands-on approach

Salary: £26,000 to £28,000, depending on experience.

Your responsibilities will include:

Customer Account Management

• Assisting with the onboarding of our new clients, working closely with the Management team
• Assisting with client account health on our Warehouse Management System
• Support our managers to build and maintain the client relationship
• Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
• Processing daily system errors
• Uploading stock and order spreadsheets to our Warehouse Management System
• Providing software templates to our clients

Carrier Management

• Provide our clients with regular carrier and courier updates, updating our software to reflect the changes
• Carrier management tasks, including raising of claims
• Updating rates on our software
• Escalating issues to the relevant managers

Other responsibilities will include

• Answering the telephone
• Replying to emails
• Meeting and greeting site visitors

We would love to hear from applicants who have:

• An ability to learn new skills
• A desire to expand your work-based knowledge
• A desire to work in a team environment
• Outstanding verbal and written communication skills
• A passion to deliver outstanding customer service
• A strong willingness to be helpful to our clients and an eagerness to solve any problems
• A can-do-attitude, with a hands-on-approach
• Knowledge of Microsoft office, Excel, Word, and Web-based systems
• Ability to escalate issues using your own initiative
• Self-motivation
• Knowledge of order management software

Extensive training will be provided for the right candidate