Grow your online business with us. Contact us today to find out more.
Grow your online business with us. Contact us today to find out more.
We are experienced in trade and retail markets across a number of sectors. Supporting growing businesses and well-established suppliers, we are equipped to support your trade, or help grow your business. We understand that working out the best way to store and deliver your products is time-consuming, so at Whitehouse we take the responsibility, so you can focus on the important things.
We have been working with food and beverage companies since 2017 to help them pick, pack and ship their orders to customers across the UK from our food-safe warehouse.
Our experience in picking, packing and shipping toys to your customers is second to none which is why leading brands in this sector trust us to deliver their toys and games. Especially during the busy Christmas season.
Having guided pet product startups through the challenges of eCommerce fulfilment we know the challenges that are faced including the wide variety and sizes of packing required. Our expert know-how and machinery make us the perfect partner for those unconventional sized orders.
We are specialists in working with outdoor living products and our expert team knows how to handle both small, single, direct to customer orders from your webshop as well as larger orders to wholesalers and trade orders.
Having worked with independent fashion businesses we know what it takes to successfully fulfil an order but also how important it is to have fast shipping options and an easy returns management process.
Subscription box fulfilment presents many challenges in making sure each box contains the correct items and is sent to the correct customer. Our expert pick & pack team can pack individual subscription boxes according to each customer’s requirements.
We have been working with several beauty brands over the years and have come to know the challenges with this sector well. This is why we have created specially designated storage rooms and can fulfil wholesale orders to clients such as Superdrug.
Ooni was founded by husband-and-wife team, Kristian Tapaninaho and Darina Garland. Kristian went on the hunt for a wood-fired pizza oven to use in his backyard, but the only products on the market were eye-wateringly expensive and bulky. After a series of sketches, many prototypes and ongoing backyard testing, Kristian created the world’s first ever portable wood-fired pizza oven. Ooni – the fast, portable, cost-effective, kick-ass, wood-fired oven was born! YES!
Partnership summary
Ooni came to Whitehouse in 2015 looking for help to pick, pack and distribute their online and trade customer orders. Growing from just a few parcels a month to now in excess of 27,000 just in the UK and becoming the 7th fastest growing company in the UK and the number 1 fastest in Scotland, the Whitehouse team have managed to scale the operation with them, growing their warehouse capacity from just under 10,000 square feet in 2015 to in excess of 100,00 square feet and still growing. The team now not only ships their online orders but also trade orders into the likes of John Lewis, Lakeland and Selfridges with their very strict delivery requirements. Growing with Ooni over the years has meant that the team at Whitehouse have a deep understanding and love of their products as if it was their own. Since the start, the team have witnessed many new and innovative products coming onto the market and look forward to continuing to grow with them as they further expand.
“We have been partnering with Whitehouse for pretty much all of Ooni’s existence and very proud to call them our partners – they have grown every step of the way with us” Greg Muir – Chief Operating Officer
Visit their website: uk.ooni.com
HayPigs!® was the brainchild of husband and wife team, Rik and Helen from the UK. They began their adventure in 2014 when they adopted a pair of male guinea pigs called Nutmeg and Neptune from their local guinea pig rescue and sanctuary. Thus began their love affair with one of the most endearing and characterful critters on the planet – the guinea pig.
Partnership summary
Rik first made contact back in 2017 when he realised he had a packaging problem with his newly launched ‘HayPigs!®’ Cavy Cannonball™ that he was importing. Luckily Whitehouse had the knowhow and machinery to be able to rework these items and make good for sale. This started their relationship and Whitehouse now ships both their B2C and trade customer orders within the UK, Europe and the rest of the world.
Visit their website: Haypigs.com
Now into their tenth year, Aircraft Model Store was born from a passion for aviation and model aircraft. They strive to offer competitively priced and high quality aircraft models, aviation gifts and toys whilst offering customer service that you will be delighted with.
Partnership summary
Whitehouse’s journey with Aircraft Model Store started back in 2020 when they came to them looking for a more responsive fulfilment house than the one they were currently using. This was in the middle of a national lockdown due to the Covid-19 pandemic when everyone wanted and needed a hobby at home. So sales rocketed over this period, but the Whitehouse team was able to scale their business to handle this surge in demand.
Visit their website: aircraftmodelstore.co.uk
Lalani & Co is a family run company, founded out of a love for exquisite tea and craft produce. Jameel founded Lalani & Co 11 years ago, out of a desire to bring incredible small-batch teas to discerning drinkers. In 11 years Lalani has grown organically to supply some legendary restaurants, very artisan coffee shops, and discerning private clients across the world.
Their clients
They love working with clients who are perfectionists about produce, from Michelin starred restaurants, to independent coffee shops, artisan bars, and boutique hotels. They design spectacular tea lists, and provide training for sommeliers, especially using tea as an alcohol- free terroir drink.
Partnership summary
Whitehouse’s partnership with Lalani & Co London started back in early 2017. Since this time, their team have provided a range of services to include labelling and gift packing along with shipping online orders and trade orders into prestigious restaurants such as The Fat Duck, Annabel’s, the Dorchester, the Gordon Ramsay Group, and Burberry to name a few.
Visit their website: lalaniandco.com
Cute nutrition specialises in health and beauty supplements specifically for women. Their nutrition range contains a wide selection of products filled with vitamins & minerals to keep the body in tip-top condition.
Partnership Summary
Whitehouse started working with Cute Nutrition in 2016 which was then a start-up Nutritional Business with a growing customer base both in the UK and increasingly abroad as far as Australia and the USA. They operate an eCommerce platform with an ever increasing number of daily orders.
Good quality logistics was a major consideration to them as their customers want their products fast after placing their orders and in good condition.
As Cute was a start-up and hadn’t had any experience in this area they really needed a full- service partner that could take the worry away from them enabling them to concentrate on marketing their brand.
As their business has grown in terms of range, size, and geography Whitehouse have evolved making these transitions painless.
“We are delighted that we chose Whitehouse as our partners and quite simply do not know what we would have done without them. They are an integral part of the Cute team.” – Director – Cute Nutrition
Visit their website: cutenutrition.com
Beauty Crop is a brand inspired by healthy living and creating products enhanced with nutrition derived from natural ingredients.
Partnership summary
Beauty Crop came to Whitehouse in the peak of the Covid-19 lock down in December 2020 and presented their team with several challenges during the peak Christmas rush and with all the social distancing measures that were in place. However, they worked their hardest over this period and managed to onboard their products and even set up a specially designated storage room for them at the same time. Whitehouse now fulfills their website orders along with their wholesale orders into Superdrug. Their team also handles some value-added services such as kitting and shrink-wrapping.
Visit their website: thebeautycrop.co.uk
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