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We are experienced in product fulfilment across both trade and retail markets, across a number of sectors. Supporting growing businesses and well-established suppliers, we are equipped to support your product fulfilment and help grow your business. We understand that working out the best way to store and deliver your products is time-consuming, so at Whitehouse we take the responsibility, so you can focus on the important things.
We have been working with food and beverage companies since 2017 to help them pick, pack and ship their orders to customers across the UK from our food-safe warehouse.
Having guided pet product startups through the challenges of eCommerce fulfilment we know the challenges that are faced including the wide variety and sizes of packing required. Our expert know-how and machinery make us the perfect partner for those unconventional-sized orders.
We are specialists in working with outdoor living products and our expert team knows how to handle both small, single, direct to customer orders from your webshop as well as larger orders to wholesalers and trade orders.
Subscription box fulfilment presents many challenges in making sure each box contains the correct items and is sent to the correct customer. Our expert pick & pack team can pack individual subscription boxes according to each customer’s requirements.
Subscription Box Fulfilment
Having worked with independent fashion businesses we know what it takes to successfully fulfil an order but also how important it is to have fast shipping options and an easy returns management process.
We have been working with several beauty brands over the years and have come to know the challenges with this sector well. This is why we have created specially designated storage rooms and can fulfil wholesale orders to clients such as Superdrug.
Our experience in picking, packing and shipping toys to your customers is second to none which is why leading brands in this sector trust us to deliver their toys and games. Especially during the busy Christmas season.
Toy & Game Fulfilment
Over the years, we’ve established strong partnerships with numerous sports nutrition and supplement brands, gaining deep insights into the unique demands of this industry.
TRX is a trailblazer in the realm of fitness and wellness. At the heart of TRX’s ethos is the pioneering concept of suspension training systems — an innovative approach to fitness that harnesses your body weight to create a versatile, full-body workout.
TRX’s signature product, the Suspension Trainer(™), is a portable workout system that allows you to perform hundreds of functional exercises. This gear, combined with TRX’s training programmes, empowers individuals to achieve their fitness goals whether at home, in the gym, or on the go.
TRX came to Whitehouse Solutions in 2023 after a company restructuring in the USA. As a result of uncontrollable factors such as Brexit and globalisation of the product, the company needed optimization via a UK-based fulfilment provider. Seeking improved service levels and better fulfilment cost ratios, they turned to an optimised 3PL that hopefully would meet their KPIs. After a year, the gamble seems to have paid off.
If anyone is looking to partner with Whitehouse I would say it’s value for money, the service is second to none. We set KPIs for them and they’re consistently being met. They also automatically run reports for us and give us feedback. Overall they’re very good at managing relationships with their clients.
Louise Garth – Operations & Admin Manager – UK & EMEA
Transitioning from the previous 3PL provider to Whitehouse Solutions was an endeavour as the majority of the stock had to be shipped from the old 3PL provider also in the UK over to Whitehouse’s warehouses in Essex under very controlled conditions. The transition took around 2-3 weeks with Whitehouse leading charge and keeping the client updated as inventory and stock populated the ledgers. Delays between booking and shipments to eCommerce were optimised and painless. Interferences on key SKUs were prompt and did not overly disrupt operations.
Onboarding using the new order management system is intuitive. Whitehouse’s prepared integration allowed for a straightforward reboot of the systems. The effective delays counted in days and not weeks as the foreign IT teams coordinated the digital transitions.
Whitehouse is now trusted with the fulfilment of TRX’s entire arsenal of products ranging from our key straps, to the functional training tools. On several commercial SKUs, we process a strong volume of orders daily in the UK. We now process orders for many trade channels such as both proprietary and third-party websites, resellers and even large global retailers over the UK territory. The first-hand attention to the TRX product lines by Whitehouse feels like a breath of fresh air when compared to our legacy systems. Customer issues as to damaged products have nearly vanished. One attractive feature of Whitehouse is the shipment of large, palletized orders directly to gyms as well as direct-to-consumer orders.
As a market leader in the strap-based fitness world, returns are very straightforward at TRX, our customers are familiar with our products needed for a very specific purpose. Customers are now unlikely to get a damaged-in-transit product. Any potentially damaged returns are partitioned and evaluated by our team upon periodic visits while unused or unopened goods returned are recycled back as stock in the inventory system. Our periodic visits with the team at Whitehouse Solutions, are more than catching up with Matt and Tommy, but part of the optimised business process.
The Whitehorse backend system overflows with useful information and provides clients with a live dynamic snapshot of live performance. We can track order drops, shipments, and customer pendency statuses. Upon return of data and information, we are able to know the order status and all tracking details, a function needed in today’s hectic marketplace.
Whitehouse offers competitive shipping rates, bettering the overall cost of order fulfilment. An added value compared with in-house lifts. Since switching, our shipping prices have dropped considerably giving us a competitive advantage over the previous provider.
Also, TRX has both standard delivery and next-day delivery with a third-party shipper, however, the “powerhouse at Whitehouse” keeps us apprised of any cheaper market rate, without sacrificing reliability.
TRX manages to leverage Whitehouse’s value-added additional services for our Amazon orders. For example, TRX bundles SKUs in retail and the Whitehouse team is able to adapt, merge and overlap individual products, repackage and relabel them as part to optimise bundling and increase net order values. Creation and implementation of any new bundling solution takes days, not weeks as one would normally expect.
After a year of collaboration, we can conclude extreme responsiveness is the norm, not the exception. Replies to non-urgent messages are processed within 24 hours and anything more urgent sees hourly response times. Matt, Simon to name a few are accommodating and truly showcase the benefits of a family-run business. Small, nimble and personable.
Ooni was founded by husband-and-wife team, Kristian Tapaninaho and Darina Garland. Kristian went on the hunt for a wood-fired pizza oven to use in his backyard, but the only products on the market were eye-wateringly expensive and bulky. After a series of sketches, many prototypes and ongoing backyard testing, Kristian created the world’s first ever portable wood-fired pizza oven. Ooni – the fast, portable, cost-effective, kick-ass, wood-fired oven was born! YES!
Partnership summary
Ooni came to Whitehouse in 2015 looking for help to pick, pack and distribute their online and trade customer orders. Growing from just a few parcels a month to now in excess of 27,000 just in the UK and becoming the 7th fastest growing company in the UK and the number 1 fastest in Scotland, the Whitehouse team have managed to scale the operation with them, growing their warehouse capacity from just under 10,000 square feet in 2015 to in excess of 100,00 square feet and still growing. The team now not only ships their online orders but also trade orders into the likes of John Lewis, Lakeland and Selfridges with their very strict delivery requirements. Growing with Ooni over the years has meant that the team at Whitehouse have a deep understanding and love of their products as if it was their own. Since the start, the team have witnessed many new and innovative products coming onto the market and look forward to continuing to grow with them as they further expand.
“We have been partnering with Whitehouse for pretty much all of Ooni’s existence and very proud to call them our partners – they have grown every step of the way with us” Greg Muir – Chief Operating Officer
Visit their website: uk.ooni.com
HayPigs!® was the brainchild of husband and wife team, Rik and Helen from the UK. They began their adventure in 2014 when they adopted a pair of male guinea pigs called Nutmeg and Neptune from their local guinea pig rescue and sanctuary. Thus began their love affair with one of the most endearing and characterful critters on the planet – the guinea pig.
Partnership summary
Rik first made contact back in 2017 when he realised he had a packaging problem with his newly launched ‘HayPigs!®’ Cavy Cannonball™ that he was importing. Luckily Whitehouse had the knowhow and machinery to be able to rework these items and make good for sale. This started their relationship and Whitehouse now ships both their B2C and trade customer orders within the UK, Europe and the rest of the world.
Visit their website: Haypigs.com
Now into their tenth year, Aircraft Model Store was born from a passion for aviation and model aircraft. They strive to offer competitively priced and high quality aircraft models, aviation gifts and toys whilst offering customer service that you will be delighted with.
Partnership summary
Whitehouse’s journey with Aircraft Model Store started back in 2020 when they came to them looking for a more responsive fulfilment company than the one they were currently using. This was in the middle of a national lockdown due to the Covid-19 pandemic when everyone wanted and needed a hobby at home. So sales rocketed over this period, but the Whitehouse team was able to scale their business to handle this surge in demand.
Visit their website: aircraftmodelstore.co.uk
Lalani & Co is a family run company, founded out of a love for exquisite tea and craft produce. Jameel founded Lalani & Co 11 years ago, out of a desire to bring incredible small-batch teas to discerning drinkers. In 11 years Lalani has grown organically to supply some legendary restaurants, very artisan coffee shops, and discerning private clients across the world.
Their clients
They love working with clients who are perfectionists about produce, from Michelin starred restaurants, to independent coffee shops, artisan bars, and boutique hotels. They design spectacular tea lists, and provide training for sommeliers, especially using tea as an alcohol- free terroir drink.
Partnership summary
Whitehouse’s partnership with Lalani & Co London started back in early 2017. Since this time, their team have provided a range of services to include labelling and gift packing along with shipping online orders and trade orders into prestigious restaurants such as The Fat Duck, Annabel’s, the Dorchester, the Gordon Ramsay Group, and Burberry to name a few.
Visit their website: lalaniandco.com
TRX is a trailblazer in the realm of fitness and wellness. At the heart of TRX’s ethos is the pioneering concept of suspension training systems — an innovative approach to fitness that harnesses your body weight to create a versatile, full-body workout.
TRX’s signature product, the Suspension Trainer(™), is a portable workout system that allows you to perform hundreds of functional exercises. This gear, combined with TRX’s training programmes, empowers individuals to achieve their fitness goals whether at home, in the gym, or on the go.
TRX came to Whitehouse Solutions in 2023 after a company restructuring in the USA. As a result of uncontrollable factors such as Brexit and globalisation of the product, the company needed optimization via a UK-based fulfilment provider. Seeking imp...
Find out more
TRX Training
TRX is a trailblazer in the realm of fitness and wellness. At the heart of TRX’s ethos is the pioneering concept of suspension training systems — an innovative approach to fitness that harnesses your body weight to create a versatile, full-body workout.
TRX’s signature product, the Suspension Trainer(™), is a portable workout system that allows you to perform hundreds of functional exercises. This gear, combined with TRX’s training programmes, empowers individuals to achieve their fitness goals whether at home, in the gym, or on the go.
TRX came to Whitehouse Solutions in 2023 after a company restructuring in the USA. As a result of uncontrollable factors such as Brexit and globalisation of the product, the company needed optimization via a UK-based fulfilment provider. Seeking improved service levels and better fulfilment cost ratios, they turned to an optimised 3PL that hopefully would meet their KPIs. After a year, the gamble seems to have paid off.
If anyone is looking to partner with Whitehouse I would say it’s value for money, the service is second to none. We set KPIs for them and they’re consistently being met. They also automatically run reports for us and give us feedback. Overall they’re very good at managing relationships with their clients.
Louise Garth – Operations & Admin Manager – UK & EMEA
Transitioning from the previous 3PL provider to Whitehouse Solutions was an endeavour as the majority of the stock had to be shipped from the old 3PL provider also in the UK over to Whitehouse’s warehouses in Essex under very controlled conditions. The transition took around 2-3 weeks with Whitehouse leading charge and keeping the client updated as inventory and stock populated the ledgers. Delays between booking and shipments to eCommerce were optimised and painless. Interferences on key SKUs were prompt and did not overly disrupt operations.
Onboarding using the new order management system is intuitive. Whitehouse’s prepared integration allowed for a straightforward reboot of the systems. The effective delays counted in days and not weeks as the foreign IT teams coordinated the digital transitions.
Whitehouse is now trusted with the fulfilment of TRX’s entire arsenal of products ranging from our key straps, to the functional training tools. On several commercial SKUs, we process a strong volume of orders daily in the UK. We now process orders for many trade channels such as both proprietary and third-party websites, resellers and even large global retailers over the UK territory. The first-hand attention to the TRX product lines by Whitehouse feels like a breath of fresh air when compared to our legacy systems. Customer issues as to damaged products have nearly vanished. One attractive feature of Whitehouse is the shipment of large, palletized orders directly to gyms as well as direct-to-consumer orders.
As a market leader in the strap-based fitness world, returns are very straightforward at TRX, our customers are familiar with our products needed for a very specific purpose. Customers are now unlikely to get a damaged-in-transit product. Any potentially damaged returns are partitioned and evaluated by our team upon periodic visits while unused or unopened goods returned are recycled back as stock in the inventory system. Our periodic visits with the team at Whitehouse Solutions, are more than catching up with Matt and Tommy, but part of the optimised business process.
The Whitehorse backend system overflows with useful information and provides clients with a live dynamic snapshot of live performance. We can track order drops, shipments, and customer pendency statuses. Upon return of data and information, we are able to know the order status and all tracking details, a function needed in today’s hectic marketplace.
Whitehouse offers competitive shipping rates, bettering the overall cost of order fulfilment. An added value compared with in-house lifts. Since switching, our shipping prices have dropped considerably giving us a competitive advantage over the previous provider.
Also, TRX has both standard delivery and next-day delivery with a third-party shipper, however, the “powerhouse at Whitehouse” keeps us apprised of any cheaper market rate, without sacrificing reliability.
TRX manages to leverage Whitehouse’s value-added additional services for our Amazon orders. For example, TRX bundles SKUs in retail and the Whitehouse team is able to adapt, merge and overlap individual products, repackage and relabel them as part to optimise bundling and increase net order values. Creation and implementation of any new bundling solution takes days, not weeks as one would normally expect.
After a year of collaboration, we can conclude extreme responsiveness is the norm, not the exception. Replies to non-urgent messages are processed within 24 hours and anything more urgent sees hourly response times. Matt, Simon to name a few are accommodating and truly showcase the benefits of a family-run business. Small, nimble and personable.
Ooni was founded by husband-and-wife team, Kristian Tapaninaho and Darina Garland. Kristian went on the hunt for a wood-fired pizza oven to use in his backyard, but the only products on the market were eye-wateringly expensive and bulky. After a series of sketches, many prototypes and ongoing backyard testing, Kristian created the world’s first ever portable wood-fired pizza oven. Ooni – the fast, portable, cost-effective, kick-ass, wood-fired oven was born! YES!
Partnership summary
Ooni came to Whitehouse in 2015 looking for help to pick, pack and distribute their online and trade customer orders. Growing from just a few parcels a month to now in excess of 27,000 just in the UK and becoming the 7th fastest growing company in the UK and the number 1 fastest in Scotland, the Whitehouse team have managed to scale the operation with th...
Find out more
OONI Ltd
Ooni was founded by husband-and-wife team, Kristian Tapaninaho and Darina Garland. Kristian went on the hunt for a wood-fired pizza oven to use in his backyard, but the only products on the market were eye-wateringly expensive and bulky. After a series of sketches, many prototypes and ongoing backyard testing, Kristian created the world’s first ever portable wood-fired pizza oven. Ooni – the fast, portable, cost-effective, kick-ass, wood-fired oven was born! YES!
Partnership summary
Ooni came to Whitehouse in 2015 looking for help to pick, pack and distribute their online and trade customer orders. Growing from just a few parcels a month to now in excess of 27,000 just in the UK and becoming the 7th fastest growing company in the UK and the number 1 fastest in Scotland, the Whitehouse team have managed to scale the operation with them, growing their warehouse capacity from just under 10,000 square feet in 2015 to in excess of 100,00 square feet and still growing. The team now not only ships their online orders but also trade orders into the likes of John Lewis, Lakeland and Selfridges with their very strict delivery requirements. Growing with Ooni over the years has meant that the team at Whitehouse have a deep understanding and love of their products as if it was their own. Since the start, the team have witnessed many new and innovative products coming onto the market and look forward to continuing to grow with them as they further expand.
“We have been partnering with Whitehouse for pretty much all of Ooni’s existence and very proud to call them our partners – they have grown every step of the way with us” Greg Muir – Chief Operating Officer
Visit their website: uk.ooni.com
HayPigs!® was the brainchild of husband and wife team, Rik and Helen from the UK. They began their adventure in 2014 when they adopted a pair of male guinea pigs called Nutmeg and Neptune from their local guinea pig rescue and sanctuary. Thus began their love affair with one of the most endearing and characterful critters on the planet – the guinea pig.
Partnership summary
Rik first made contact back in 2017 when he realised he had a packaging problem with his newly launched ‘HayPigs!®’ Cavy Cannonball™ that he was importing. Luckily Whitehouse had the knowhow and machinery to be able to rework these items and make good for sale. This started their relationship and Whitehouse now ships both their B2C and trade customer orders within the UK, Europe and the rest of the world.
Visit their website: Haypigs.com
HayPigs!®
HayPigs!® was the brainchild of husband and wife team, Rik and Helen from the UK. They began their adventure in 2014 when they adopted a pair of male guinea pigs called Nutmeg and Neptune from their local guinea pig rescue and sanctuary. Thus began their love affair with one of the most endearing and characterful critters on the planet – the guinea pig.
Partnership summary
Rik first made contact back in 2017 when he realised he had a packaging problem with his newly launched ‘HayPigs!®’ Cavy Cannonball™ that he was importing. Luckily Whitehouse had the knowhow and machinery to be able to rework these items and make good for sale. This started their relationship and Whitehouse now ships both their B2C and trade customer orders within the UK, Europe and the rest of the world.
Visit their website: Haypigs.com
Now into their tenth year, Aircraft Model Store was born from a passion for aviation and model aircraft. They strive to offer competitively priced and high quality aircraft models, aviation gifts and toys whilst offering customer service that you will be delighted with.
Partnership summary
Whitehouse’s journey with Aircraft Model Store started back in 2020 when they came to them looking for a more responsive fulfilment company than the one they were currently using. This was in the middle of a national lockdown due to the Covid-19 pandemic when everyone wanted and needed a hobby at home. So sales rocketed over this period, but the Whitehouse team was able to scale their business to handle this surge in demand.
Visit their website: aircraftmodelstore.co.uk
Aircraft Model Store
Now into their tenth year, Aircraft Model Store was born from a passion for aviation and model aircraft. They strive to offer competitively priced and high quality aircraft models, aviation gifts and toys whilst offering customer service that you will be delighted with.
Partnership summary
Whitehouse’s journey with Aircraft Model Store started back in 2020 when they came to them looking for a more responsive fulfilment company than the one they were currently using. This was in the middle of a national lockdown due to the Covid-19 pandemic when everyone wanted and needed a hobby at home. So sales rocketed over this period, but the Whitehouse team was able to scale their business to handle this surge in demand.
Visit their website: aircraftmodelstore.co.uk
Lalani & Co is a family run company, founded out of a love for exquisite tea and craft produce. Jameel founded Lalani & Co 11 years ago, out of a desire to bring incredible small-batch teas to discerning drinkers. In 11 years Lalani has grown organically to supply some legendary restaurants, very artisan coffee shops, and discerning private clients across the world.
Their clients
They love working with clients who are perfectionists about produce, from Michelin starred restaurants, to independent coffee shops, artisan bars, and boutique hotels. They design spectacular tea lists, and provide training for sommeliers, especially using tea as an alcohol- free terroir drink.
Partnership summary
Whitehouse’s partnership with Lalani & Co London started back in early 2017. Since this time, their team have provided a range of services to includ...
Find out more
Lalani & Co London Limited
Lalani & Co is a family run company, founded out of a love for exquisite tea and craft produce. Jameel founded Lalani & Co 11 years ago, out of a desire to bring incredible small-batch teas to discerning drinkers. In 11 years Lalani has grown organically to supply some legendary restaurants, very artisan coffee shops, and discerning private clients across the world.
Their clients
They love working with clients who are perfectionists about produce, from Michelin starred restaurants, to independent coffee shops, artisan bars, and boutique hotels. They design spectacular tea lists, and provide training for sommeliers, especially using tea as an alcohol- free terroir drink.
Partnership summary
Whitehouse’s partnership with Lalani & Co London started back in early 2017. Since this time, their team have provided a range of services to include labelling and gift packing along with shipping online orders and trade orders into prestigious restaurants such as The Fat Duck, Annabel’s, the Dorchester, the Gordon Ramsay Group, and Burberry to name a few.
Visit their website: lalaniandco.com
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