Frequently Asked Questions
Find the answer to your fulfilment questions.
Here are some of the more common questions we receive about order fulfilment in general. We also have service-specific FAQs, you can find the links below. If you have a question that hasn’t been answered yet then get in contact with our team via live chat or leave us a message via our contact form.
Our platform allows you to manage your email alerts so you can keep up to date with your bill for the current 30 day period. Within your account, you can find all of your past invoices as well as breakdowns for each of our costs including pick and pack, and delivery fees.
Order fulfilment is an outsourced packing and delivery service. Rather than someone placing an order and you packaging up the item and posting it, we do this for you. This means you can concentrate on your businesses and we’ll deal with getting your orders posted to your customers.
At Whitehouse Solutions we don’t have any minimum sales volumes however the bigger the sales volume the bigger the benefits of order fulfilment. We’re happy to advise you on whether order fulfilment is right for your business and sales volumes.
We don’t have a hard cap on the maximum number of orders we can fulfil as this depends on a range of factors including staffing levels, seasonality and warehouse space. If your order volumes exceed 1000 orders per day get in contact with us and we can see how we can support your needs.
We offer 30-day rolling contracts so that you’re not locked into long term commitments however we are able to enter long term agreements.
That’s a difficult question to answer and it depends on your order volumes and how much time you want to dedicate to fulfilling your own orders. If you’re unsure you can always give us a call or send us a message and we can help. We don’t have any minimum limits and we offer 30-day rolling contracts so if it’s not the right time for you, you’re not locked in.
Whether leaving your current supplier because they cannot handle your order volumes or you’re unhappy with their performance, we make the switching process as simple and seamless as possible. The first step will be to start sending the stock to our warehouses and we can then get your eCommerce platforms linked to the order management system. Once your old provider has run down stock levels you can then switch on our integrations and we will take over.
We typically handle small and medium-sized products that can be easily posted using one of our couriers. The maximum weight we can handle is 25KG and if the package size can be moved around by someone on their own we can probably handle it. This gives you a rough idea but please get in touch and we can give you a more specific answer based on your product.
Usually, we can get you set up and running within 48 hours of your stock arriving at the required warehouse however this depends on the number of items. If you have a large number of SKUs or products, or complicated product ranges then get in touch with us and we can give you an accurate lead time between your goods arriving and your first orders being accepted.
No, we don’t charge set up fees with any of our integrations or setting up your account in our fulfilment system.
Contact us today and one of our expert team will be on hand to answer your queries.
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