General Fulfilment FAQs

Here are some of the more common questions we receive about order fulfilment in general. We also have service-specific FAQs, you can find the links below. If you have a question that hasn’t been answered yet then get in contact with our team via live chat or leave us a message via our contact form.

  • Do I get billing updates?

    Our platform allows you to manage your email alerts so you can keep up to date with your bill for the current 30 day period. Within your account, you can find all of your past invoices as well as breakdowns for each of our costs including pick and pack, and delivery fees.

  • What is order fulfilment?

    Order fulfilment is an outsourced packing and delivery service. Rather than someone placing an order and you packaging up the item and posting it, we do this for you. This means you can concentrate on your businesses and we’ll deal with getting your orders posted to your customers.

  • What are your minimum sales volumes?

    At Whitehouse Solutions we don’t have any minimum sales volumes however the bigger the sales volume the bigger the benefits of order fulfilment. We’re happy to advise you on whether order fulfilment is right for your business and sales volumes.

  • Are there maximum sales volumes?

    We don’t have a hard cap on the maximum number of orders we can fulfil as this depends on a range of factors including staffing levels, seasonality and warehouse space. If your order volumes exceed 1000 orders per day get in contact with us and we can see how we can support your needs.

  • Do you offer long term contracts?

    We offer 30-day rolling contracts so that you’re not locked into long term commitments however we are able to enter long term agreements.

  • How do I know if I’m ready to outsource order fulfilment?

    That’s a difficult question to answer and it depends on your order volumes and how much time you want to dedicate to fulfilling your own orders. If you’re unsure you can always give us a call or send us a message and we can help. We don’t have any minimum limits and we offer 30-day rolling contracts so if it’s not the right time for you, you’re not locked in.

  • I’m currently using another fulfilment provider, how do I move my account to you?

    Whether leaving your current supplier because they cannot handle your order volumes or you’re unhappy with their performance, we make the switching process as simple and seamless as possible. The first step will be to start sending the stock to our warehouses and we can then get your eCommerce platforms linked to the order management system. Once your old provider has run down stock levels you can then switch on our integrations and we will take over.

  • What type of products do you handle?

    We typically handle small and medium-sized products that can be easily posted using one of our couriers. The maximum weight we can handle is 25KG and if the package size can be moved around by someone on their own we can probably handle it. This gives you a rough idea but please get in touch and we can give you a more specific answer based on your product.

  • How long does it take to get up and running?

    Usually, we can get you set up and running within 48 hours of your stock arriving at the required warehouse however this depends on the number of items. If you have a large number of SKUs or products, or complicated product ranges then get in touch with us and we can give you an accurate lead time between your goods arriving and your first orders being accepted.

  • Do you charge setup fees?

    No, we don’t charge set up fees with any of our integrations or setting up your account in our fulfilment system.

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